Casa Luna Italian Restaurant

Reviews about Casa Luna Italian Restaurant

• 1 / 5

  By Cameron Moseley
  We had a large party 7 adults 2 kids. It was 630 maybe 7 pm on a Saturday. We were all hungry been moving all day. We ordered our appetizers spinach dip came out first wasnt bad everyone ate it up. Loaded fries next not as good as advertised but still good, again every1 ate them up. Thats where it got tricky. 2 people ordered salads with ranch dressing instead of the italian that they came with. 1 person had the chicken finger plate. 4 people got calzones or stomboli. The salads came out first about 20 mins after we ordered. They were good except they didnt have the correct dressing. No big problem the waitress was realy nice and apologetic and quickly got the ranch. And then we waited.....and waited......and waited most people had empty glasses by the time the waitress returned some 40 mins after we ordered with the rest of our food. The chicken finger plate was good she enjoyed them and said they were some of the best chicken fingers she has had. Not a single calzone or stomboli was right. First we only ordered 4 and they brought 5. One stomboli was supposed to be a calzone it was sent back. 2 people ate the calzone they were given because they didnt want to wait. And the last person didnt want to wait and couldnt eat either of the two calzones left because they had onions so he didnt eat anything. We discovered all this over the course of 10 mins passing all the calzones around cutting them open trying to figure out who had what. Because the waitress sure didnt know. She seemed apologetic but also overwhelmed and not quite on top of things. We also mentioned that we could use a refill as most drinks were empty. Next the manager? came out. She seemed more upset there was a problem then apologetic and ready to fix our problem. Her first words when she got to the table were "So whats the problem here". We explained to her like i just did in the description. She said ok and asked if we needed anything else. We mentioned that again we could use a refill as most drinks were empty. She said ok and left. About 15 mins later after we watched our waitress bus 2 other tables where people had left she returned to our table with 1 soda out of the 3 that were empty and a pitcher of tea that was full enough to fill 1.5 of the 4 glasses of tea that were empty. A comment was made that it wouldve been funny if it wasnt actually happening. We eventually got our refills and the calzone that was sent back came in time to be packed up to go. The stepfather of the group the one who ate a calzone even tho it wasnt exactly right skipped to the counter b4 the checks were put out so he could pay like he always does. The manager? rang him up and didnt offer any discount or apology further the total was well over 100. I normally dont post online reviews even tho I read them to decide where to go. But this was just so so bad.....stay away from this place.
  March 26, 2017
• 5 / 5

  By April Bailey
  Always have a great experience. Food is good and service is great. If you have a problem management is easy to wrk with and willing willing to fix it. So always ask if your not happy with something. Great family owned business.
  November 11, 2016
• 1 / 5

  By Tom Azor
  I cant rate the food because we didn't get it. Our party was seated and pretty much forgot about. I had to get up and track down a waitress twice . Once for drinks and then again to let them know we would like to order. (never checked back) During the 30 minute wait (still no food) the staff are running vacuum cleaners all around our area and there are only 3 tables with customers. Maybe they could have waited. After the long wait and unable to even have a conversation over the vacuums running we decided to simply get up and leave. We then stopped by the registrar to let the manager know we are leaving and she informed us that the food is just now coming out. I said how about a discount and she said just leave.
  September 14, 2016